How can expertise in trauma, crisis management and crisis communication be relevant within a business environment?
In a word...plenty. Crisis does not only apply to TV worthy events and the term 'crisis communication' is applicable any time a form of communication results in an abrupt change or loss within the world view of one or both parties. Being terminated from a job or counseled that performance is not meeting standards is a perfect example. These are highly stressful situations for both parties that cause both emotional and somatic responses with the potential for unexpected outcomes that can quickly get out of control. Chronic and escalating conflict is another example that can invite the need for crisis management in the workplace. Regardless of the environment or task, inaccurate assumptions can result in an unwanted outcome- including crisis. Our robust background (Bio) in trauma, crisis communication, crisis management and conflict mediation enhances our facilitation of performance development modalities we embrace. From working within the most stressful environments we bring a unique, high level of expertise for the business environment.
We don't provide cookie-cutter programs. All services are customized according to the needs expressed by clients during discussions and assessment. After learning what we'll be doing for you, why and duration will enable us to craft a proposal and fee schedule.
What is the preparation process for facilitating services?
All services begin with preliminary discussions with key decision-makers and stakeholders coordinating services. A proposal for services is crafted and submitted. Once approved a more in-depth assessment begins that will further shape customization and facilitation. Before services commence a planning meeting will finalize logistics.
Is there a minimum or maximum number of staff that you require for on-site training or retreats?
In most cases, no. We facilitate both group and one-on-one formats. We can facilitate the same program in multiple sessions to capture all relevant staff whilst maintaining operations or call schedules for staff with irregular hour positions.
How far in advance can training be scheduled?
Clients in certain fields do contact us following unforeseen or emergent circumstances and our ability to respond is always based on availability. We also contract with clients for long term services that we are obligated to prioritize for the duration of the work. It is advisable to begin discussions as early as possible to reserve your preferred dates.
What materials are provided?
We provide masters of all written materials necessary for service facilitation in advance of commencement for clients to duplicate for participants.
Why we provide masters for handouts?
This has allowed us to reduce printing costs applied to services for added value to the client who can accomplish much the same using their on-site equipment for less.
Why we have follow up meetings after some of your services but not others?
We provide a continuum of service for optimum results and believe that on-site training doesn't end with facilitation. The next step is getting the information to take hold and change behavior. Clients often need help continuing what was started which we offer in these meetings. We also share feedback that we've gleaned during facilitation that is relevant to clients and also a quantified report of the evaluations. For services beyond on-site facilitation, consistent communication with leadership is built in to the program for real time evaluation and discussion throughout the duration.
Why we have follow up meetings rather than provide written reports?
Because we have found over the years reports aren't as effective because often they go unread, resulting in important details getting overlooked. Instead, we believe in real time interactive discussion where there is an opportunity for us both to ask questions and address any inaccurate assumptions that can occur with one directional reports. This is where we truly 'walk our talk.'
How do I know which service format is appropriate for my needs?
No need to guess! We're happy to provide a 30 minute consultation, free of charge to determine how best we can help and if not, offer other suggestions. Because much of our work is bespoke program development we can offer suggestions that make sense for you and what you want to accomplish. Often a combination of service formats for specific goals is best.
What is process training and why is it effective?
Process training is work that evolves over a set period of time allowing opportunity for practice with a coach. Participants work through challenging assignments to further develop what they've learned in a formalized training environment to manifest sustainable change they discover is not only necessary but desirable. Real and lasting change does not manifest after just one workshop but that environment can set the stage for further development. Process training is interactive and specific to the participant who is engaged in work structured by the coach rather than participating as an observer of a program.
What is the difference between coaching and mentoring?
See our Services page.
Guarantee of results following completion of services?
A golden hammer laying unused is worthless. Consistency of use and internal reinforcement is what effectuates real change but ultimately the client has ownership of what is occurring in their workplace during our stay and after we leave. Ingeni, LLC Consulting incorporates follow up meetings after workshop training and consistent communication throughout the duration of longer term services to discuss reinforcement linked to new performance expectations. We often recommend incorporating coaching (when applicable) following on-site training to help clients manifest and reinforce behavioral change. We also offer post market, interval surveillance checkins to see how you are applying what was learned over the long term. Whilst we can't guarantee what you'll be doing, we can gurantee that when used properly and consistently our work is effective.
Ingenillc Consulting Services
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see also Koden Consulting Services, LLC